Set up properly, built around how you actually work, with someone on the end of the phone when you need them.
the problem
Most small businesses don't lose work because they're bad at the job. They lose it because nobody chased it.
what I build
Every enquiry, quote and job in one place. You can see what's worth chasing and what's gone cold.
Website forms, phone calls and ad leads all go straight into the system instead of an inbox.
Instant reply when someone enquires. Automatic chasing if they go quiet. Reminders so nothing gets forgotten.
Past customers, old enquiries, people who nearly bought. Most businesses never contact them again.
who it's for
This works best for owner-run businesses with roughly four to ten people, where enough enquiries are coming in that keeping track of them actually matters.
If you're on your own and handling three enquiries a week, you probably don't need this yet. If you've got a team and things are slipping through, that's the point where it pays for itself.
proof
A pipeline for tracking deals, a custom form for gathering client details on site, and automated reminders for contract renewals so nothing lapses. Consolidated several separate tools into one.
A CRM built alongside their existing job management software, plus a custom integration so jobs created in one system file automatically into the other. Email marketing to their existing customer base.
A "what's your cocktail personality" quiz built as a lead magnet. Around 400 sign-ups in the first few weeks, straight into an email list.
custom work
Most of what I do is standard setup. Some of it isn't.
A live integration I built so jobs sync automatically between the two systems, no double entry.
It answers the phone, checks real availability against the calendar, and books the job in. No human involved.
Lead-capture quizzes that gather what you need before anyone picks up the phone.
If you've got two systems that don't talk to each other, or something that should be automatic and isn't, that's usually solvable.
services
The CRM and follow-up system is the core. These are the other pieces I build and run for owner-run businesses, on their own or alongside it.
Campaigns that bring the right enquiries in, wired straight into your follow-up.
Learn more →Capture leads before anyone fills in a boring form, straight into your CRM.
Learn more →Fast, simple sites built to turn visitors into enquiries.
Learn more →Consistent posting that keeps you visible without eating your week.
Learn more →Take the chasing and admin off you, so only ready buyers reach your team.
Learn more →Set up and train ServiceM8 around how your trade business works.
Learn more →pricing
Building the system around how your business works, plus training so your team actually uses it. More involved builds are quoted after a proper conversation.
The platform, me on hand for questions, and anything that breaks gets fixed. No per-user charges. Add as many people as you like.
Everything else quoted separately. Integrations, ad management, email marketing, custom builds.
I hold the agency licence, so the platform comes at cost rather than the £79-plus-per-user pricing you'd pay going direct.
contact
Book a call using the calendar below, or send a short message and I'll get back to you.